شحن

 

PRODUCT DELIVERY

When will my purchased products be delivered?

EIDEAL will process your order within 24 hours of receipt. Dispatch is generally within a maximum of five working days. The delivery time excludes weekends and holidays. If an item is out of stock, which might delay the delivery process or refuse your order, we will notify you via e-mail about the expected delivery date or the refusal of your order. EIDEAL cannot to be held responsible for such a delay or refusal.

Our products require your signature of receipt upon delivery. EIDEAL reserves the right to select the delivery method, depending on the nature of your order. Products ordered together may not necessarily be dispatched at the same time.

Are there any delivery charges?

Our delivery charges vary according to the dispatch destination.

International deliveries

All international delivery costs are calculated based on the number of products and weight of your order. Any delivery outside UAE will require the assistance of our Customer Service. For orders shipped outside Lebanon and the United Arab Emirates, duty charges may be applied.

UAE deliveries

Orders below AED 200, the delivery charge will be AED 10, and FREE delivery on orders of AED 200 and above.

UAE express deliveries

Orders below AED 200, the express delivery charge will be AED 30 and AED 10 on orders between AED 200 and AED 350.

FREE express delivery charge on orders of AED 350 and above.

Lebanon deliveries

For professionals, the delivery charge is USD 8 unless your order is in excess of USD 150. For end-consumers, the delivery charge is USD 8 unless your order is in excess of USD 80.

To what countries do you deliver?

We deliver to more than 220 countries and territories.

Are there any delivery restrictions for items that contain substances classified as dangerous for transportation?

With regards to the liquid products or any products classified as dangerous goods (sharp products or products that contains flammable, pressurized, corrosive, environmentally hazardous or otherwise harmful substances), each country has its own regulations. Any outside UAE / Lebanon order that includes these products will require the assistance of our Customer Service.

How do I change my delivery address or scheduled delivery date?

Please contact our Customer Service as soon as possible at info@eideal.com or +97142594665 (Dubai) or +9611366081 (Lebanon). We will try to accommodate your request the best. Please note that a change to an address outside of the original delivery country cannot be accepted.