Terms & Conditions

Welcome to the EIDEAL website, we appreciate your interest in our products and westrive to ensure you have the best possible online shopping experience. www.eideal.com is provided and owned by EIDEAL S.A.L. EIDEAL S.A.L. is a joint stock company incorporated under the laws of Lebanon, with commercial number 1011110 and its registered office at EIDEAL S.A.L, Office 1001, 10th Flr, Block A, Starco, Omar al Daouk Street, Minet El Hosn, Downtown, Beirut, Lebanon.


Website terms

By using this website or by placing any purchase orders, you agree to abide by these terms & conditions. Please read them carefully as well as any terms of use posted on the website as together they form our website terms governing your utilization of our website.

Kindly note that EIDEAL reserves the right to change the content of its website, including the present terms and conditions, at its sole discretion and without prior notice. Any amendment shall be notified to you under these terms and conditions. Unless the amendment requires your express approval, your continued use of the website shall be deemed as your acceptance of the new terms and conditions. You should visit this page from time to time to check for updates.

This website and all contents, products and services are provided on an "as is" basis, without warranties of any kind. Although reasonable efforts are used to ensure that this website will be current and accurate, EIDEAL does not represent or warrant that this website will be error free, or completely accurate or current at all times or indeed at any time.

Your use of this website is at your sole risk. Neither EIDEAL nor any of its affiliated entities nor any of their directors, officers, employees, agents, successors or assigns shall be liable for any damages whatsoever arising out of or related to access to or use of this website, whether or not such EIDEAL or any of its affiliates were advised, knew or should have known of the possibility of such damages, including, without limitation, liability for direct, indirect, special, incidental or consequential damages.

When you place an order through our website, you are deemed to have consented to the latest version of the website terms and conditions. If a change in law affect our website terms after you have placed an order but before it has been fulfilled, we are obliged to apply that change to your order. In all other cases, the version posted at the time your order was placed will apply. If you do not agree to be bound by these terms and conditions, you should not use the website.

If you have any queries regarding the website or any of the information or materials that it contains, please contact us by e-mail at info@eideal.com or through the form on our Contact us section or by phone on one of the phone numbers indicated on our website

EIDEAL appreciates comments and suggestions relating to this website as well as its products and services. Please note that all comments, suggestions, materials and other communications submitted to EIDEAL using this website or otherwise shall be and remain the property of EIDEAL and will be treated as non-confidential. EIDEAL reserves the right to use and reproduce this information for any purpose.

EIDEAL S.A.L and EIDEAL TRADING L.L.C hereinafter shall be referred to as EIDEAL.


Copyright

All contents of this website including without limitation all text, design, graphics, photographs, code and software used or incorporated into this website as well as the organization and the presentation of such content are copyrights, trademarks or other intellectual properties owned and licensed by EIDEAL.

EIDEAL and eideal.com and other names, words, logos and images appearing in this website are the property of EIDEAL and are subject to intellectual property rights held by EIDEAL. Use of any such property shall constitute a violation of the rights of EIDEAL.

However, all other logos and/or registered trademarks displayed on any part of the EIDEAL website are the property of their respective copyright owners. If you have reason to believe that any form of Intellectual Property or copyright infringement has occurred in any part of our website please contact us immediately.

Use of this website is restricted to personal and non-commercial use. You may electronically copy and print hard copies of pages from this website for your personal use only for shopping at eideal.com or for placing an order. Aside from the foregoing, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way this website or any of its contents.

This website may contain links to other Internet sites. These Internet sites are independent from this website and EIDEAL does not make any representations or warranties in respect of such Internet sites. EIDEAL has no control over the contents of such other Internet sites and the provision of the link does not constitute an endorsement by EIDEAL of the other Internet sites.


Electronic Communications

When you visit eideal.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures, invoices, and other communications that we provide to you electronically, satisfy any legal requirement that such communications need to have when in writing.


EIDEAL Membership

We do not currently require you to provide personal information in order to have access to general information available on our website.

In order to purchase the products available through our website, you will be required to create a Member Account and provide us with information such as your full name, email address, phone number and a password that you will use to connect to your account. If you are a hair salon, you will need to provide in addition: your trade license, TRN (Tax Registration Number) and contact details. Once this information is checked by our team, you will be given access to place an order on our website. You shall then receive a confirmation to your registered email. Please ensure that the details you provide upon registration are complete and accurate. You will be able to log-in to your account at any time and edit your personal information and settings if needed. It is your responsibility to keep your account details and password confidential. If you are sharing a computer with anyone you should always log-out before leaving the website to protect access to your information from subsequent users.


Purchases

When you place an order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that order, at the price indicated including any delivery fees, taxes and duties where applicable. Prices on the website are displayed in AED and exclude any services you may elect to pair the purchase with, delivery costs, taxes or duties to which the purchase may be subject.

Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website basket are not reserved until your order is paid for.

Receipt of your order will be acknowledged by email. However the order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the order.

To proceed with your order, we will require sufficient information from you to complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required to process the order. We may use the tools, software or services of third-party service providers to process transactions on our behalf (but we require that these parties agree to comply with these Terms and Conditions as well as our Privacy Policy). All information of this nature is maintained by us in a secure database and transmitted across the Internet from you to us using secured transmission encryption. Except as set forth herein, we will not share your financial or personal information with any third person or entity.


Terms of payment

By reading and agreeing to the terms of payments you:

  1. - agree that any payment procedures and any payments undertaken by you or a third party are automatically subject to the below regulations
  2. - declare that you are at least 18 years of age, able to lawfully:
    1.      • make payment through one of our accepted payment types
    2.      • agree to these terms
    3.      • enter into binding orders with us.

Payment

EIDEAL accepts payment via this website using Visa, MasterCard and Paypal. Cash on delivery service is only available to customers in the United Arab Emirates and Lebanon. When it comes to making purchases and the pricing of products, please be aware that your total price may be higher than the price of the product as it may include taxes, fees, and shipping costs, all of which you are responsible for funding. You may be presented with additional terms related to a specific purchase before you confirm the transaction (such as shipping terms for tangible goods). Those additional terms will also govern that transaction. The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any).

When you purchase using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.

When it comes to the payment methods, however you choose to purchase the products you are automatically agreeing to the following:

  1. 1. That you are authorized and permitted to use this funding instrument. When you fund a transaction, you authorize us (and our designated payment processor) to charge the full amount to the funding instrument you designate for the transaction. You also authorize us to collect and store the funding instrument's details, along with other related transaction information.
  2. 2. If you pay by credit, we may obtain a pre-approval from the issuer of the card for an amount, which may be up to the full price of your purchase. We will bill your card at the time you load funds for your payment transaction, or shortly thereafter. If you cancel a transaction before completion, this pre-approval may result in those funds not being immediately available to you.
  3. 3. If you fund a payment by debit card and your load transaction results in an overdraft or other fee from your bank, you alone are responsible for that fee.
  4. 4. EIDEAL also retains the right to cancel any transaction if we believe the transaction violates these terms or if we believe doing so may prevent financial loss. We may also cancel any electronic value accumulated, transferred, assigned, or sold as a result of fraudulent or illegal behaviour. Furthermore, if any problems or shortcomings are detected on your end related to the transaction or if you suspect that an order is being placed without your consent you agree to notify us immediately (within 10 days), so that we may take action to prevent financial loss. Lastly, if you experience a technical failure or interruption of service that causes your funding transaction to fail, you may request that your transaction be completed at a later time.

Cash on Delivery Terms

Cash on delivery service is only available to customers in the United Arab Emirates and Lebanon. Customers placing orders for delivery outside these locations must pay via the online payment options.

Before placing a cash on delivery order on eideal.com, please note the following terms:

You should provide a valid mobile phone number before confirming your order so that our courier may contact you to arrange delivery.

Only cash payments will be accepted. Any other payment methods such as personal cheques or credit cards will not be accepted; therefore you will not be able to receive your shipment. If you would like to use your credit card, please proceed to online payment.

Not accepting an order, intentionally avoiding the Cash on delivery courier, or not being able to make a full payment at time of delivery may result in loss of cash on delivery buying privilege at eideal.com.


PayPal Payments

As PayPal does not support AED, all transactions completed through PayPal will be charged in USD. Due to this currency conversion, an additional charge will be added when completing your PayPal payment. Orders completed through PayPal will be redirected to a PayPal page.


Promotional codes

Promotional codes:

  1. - are valid only in accordance with their terms, until the date stated,
  2. - can be used only once,
  3. - are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion.

They are personal to you and cannot be transferred to third parties.


Privacy Policy

Please refer to our Privacy Policy for details on how we deal with your data.


Delivery

Delivery takes place during working hours and working days at the country of destination.

For UAE and Lebanon orders, we strive to deliver in 48 to 72 hours.

Orders placed outside of our ordinary working hours (9am-6pm) after the cut-off time and/or on any UAE public holiday will be deemed placed on the first UAE working day following the date on which the order was submitted.

We reserve the right to impose a re-delivery charge if your Order is not accepted at the address supplied to us on the confirmed date of delivery.

When placing your order, you can indicate a preferable time slot for your delivery. Please note that we will do our best to accommodate your request.

We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.

Please note the courier will make up to three phone calls to book the delivery time slot with you. And up to three attempts to deliver before your order will be cancelled.


Product return and exchange policy

If you have changed your mind after purchasing our products, please contact our Customer Service as soon as you can by e-mail at info@eideal.com or by phone +97142594665 (UAE) or +9611366081 (Lebanon). Kindly return the items within 15 days in a secured package, with a copy of the invoice to one of the following addresses that our Customer Service will advise you based on your location:

EIDEAL TRADING L.L.C, P.O. Box: 187123, Office 905, Sama Tower, Sheikh Zayed Road, Trade Center Area, Dubai, UAE.

Or for Lebanon orders: EIDEAL S.A.L, Office 1001, 10th Flr, Block A, Starco, Omar al Daouk Street, Minet El Hosn, Downtown, Beirut, Lebanon.

Kindly note that:

  1. - you cannot exchange hair extensions or any liquid products if the package or the product itself has been opened
  2. - the products should be returned in its original packaging in a perfect selling condition or you will not be eligible for any exchange or return.

As soon as we receive your item, you will be entitled to a store credit. All exchanges and returns must go through an intern process which can take 2-3 days. We do not process returns on weekend. Please plan ahead accordingly.
If you don’t use your store credit right away, please keep your proof of exchange / return and contact our customer service to be able to use it when you will want/need to.

If you have received a damaged product, please notify us within 24 hours and return it within three days in its original condition and we will exchange it for a new one or process a full refund for you.

In the rare occasion whereby we deliver you the wrong products, please contact our Customer Service department immediately. We will issue a free returns service label if we require the goods back and will bear the full costs for the return of the product and ensure you receive the correct goods at no extra cost to yourself.

Please note that, before we send out the correct products we must first receive the ones wrongly sent.

Kindly note that you must inspect the products upon delivery and make the claim within 24 hours of receipt.

We reserve the right to monitor returns and to refuse orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under the Lebanese law.


Warranty

At EIDEAL we strive to bring you high-quality products made from the best materials, therefore we offer you a one-year quality-warranty on our hair tools. This covers service/replacement for defects caused by faulty material or workmanship.

Please note that damage caused by improper handling or damage caused to the flex cord, steel/plastic parts are not covered by this warranty.

The warranty is only valid if the appliance has been purchased from www.eideal.com, a professional salon, or an authorized retailer.

Any appliances purchased through unofficial outlets including unauthorized websites will not be covered by warranty.

Do not send the appliance prior to contacting EIDEAL Customer Service. At the time of contact, a return authorization number will be assigned to you. Any appliance returned without this authorization number may become lost and replacement may not be possible.

If the defect is not covered by the warranty the appliance will be repaired or replaced for AED 270 or USD75.00 including shipping and handling fees. Please contact EIDEAL to advise convenient payment method within your region before sending the appliance.

Appliances should be sent with Return Authorization Number, original receipt as proof of purchase and date of purchase and agreed form of payment. Please refer to our website, www.eideal.com for the postal address closest to your region (Dubai or Lebanon).

If the appliance is more than one (1) year old and you require service, please contact EIDEAL Customer Service department at: info@eideal.com.

When posting your appliance for service, please attach the original receipt indicating the date of purchase. Please issue a brief description of the service required, include your name, physical address and daytime contact number. EIDEAL will issue a complimentary warranty of 60 days from the date of repair.

In order to track your shipment, we recommend you use a reliable shipping company. You are responsible for the shipping charges to EIDEAL, but we will pay for the return shipping charges. Please allow 10 to 14 working days for you to receive your product.


Privacy & Cookie Policy

Please refer to our Privacy Policy section for details on how we deal with your data.


Dispute and Governing Law

These Website Terms are governed by the laws of Lebanon and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Beirut, Lebanon.

The applicable laws shall apply to the interpretation of this privacy policy and these terms and conditions as well as any transaction using this website, notwithstanding any conflict of law provisions.

Any dispute relating in any way to your visit to this website or to products you purchase through this website shall be submitted to confidential competent jurisdiction, except that, to the extent you have in any manner violated or threatened to violate this website’s intellectual property rights, this website may seek injunctive or other appropriate relief in any court and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Lebanese arbitration center of the chamber of commerce and industry in Beirut. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.