Privacy Policy

Thank you for visiting EIDEAL™'s website. This privacy policy tells you how we use the personal information collected through this website. Please read this privacy policy before using the website or submitting any personal information. By using this website, you are accepting the practices described in this privacy policy and our website Terms and conditions. EIDEAL S.A.L and EIDEAL TRADING L.L.C hereinafter referred to as EIDEAL. EIDEAL is committed to safeguarding your privacy online.

We are committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified when browsing EIDEAL's website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy without your consent by updating this page. You should check this page on a regular basis to ensure that you are satisfied with any changes that have occurred. Your use of this website after a change has been posted in this page constitutes your acceptance of the privacy policy.


What we collect

We do not require you to provide personal information in order to have access to general information available on our website. In order to purchase products available through the site, you may be required to create a Member Account and provide us with sufficient personal information to complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required to process the order. We may use the tools, software or services of third-party service providers to process transactions on our behalf. All information of this nature is maintained by us in a secure database and transmitted across the Internet from you to us using secured transmission encryption.

We (and our authorized service providers) may collect the following information supplied by you via this website or any of our Customer Service channels including without limitation on the phone, via email or during Personal Shopping visits:

  • - Full contact information including name, delivery address, phone number, email address, billing and payment information, TRN number and Trade License (if you are a Salon)
  • - Website statistical information: demographic information, URL of the referring page (if provided by the browser), type of browser and operating system used (if provided by the browser), originating IP address, domain name and type, which pages you visited, search terms you entered, items you clicked on
  • - Transactional information such as: items you purchased, date and time of orders, orders you didn’t complete, items you placed in your basket and discarded, interests and preferences
  • - Other information relevant to customer surveys, competitions and/or offers\
  • - Information from third parties such as: couriers, payment providers

Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment process.


Job Applications

If you submit your contact information and resume for employment purposes with us, this information will only be used to evaluate your qualifications for the desired position and possibly to contact you for further information


What we do with the information we gather

We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis when it comes to information collected from clients.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited e-mails.

We (and our authorized service providers) might collect or receive data from you via our website. This data can be used:

  • - For any purpose associated with the processing or fulfillment of your order or to provide any service you request from us
  • - to verify and execute financial transactions you make through the website, including procuring credit checks or performing fraud detection
  • - to assist you with your customer service queries or provide information you have requested
  • - To manage your account
  • - For analytical or statistical purposes
  • - For marketing purposes including communicating promotional information about us, through newsletters and re-marketing ads. This is subject to whether you have opted out of receiving such communications
  • - For any purpose required by law or regulation

With who we can share it with

We may share your information with any of the following:

  • - Service providers who perform services on our behalf, such as: payment processing, information technology, website maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your order
  • - Our professional services providers such as: legal, audit, financial and insurance advisers
  • - Any legal, regulatory, law enforcement, government or municipal bodies

Opting out

Whenever you receive a marketing communication or newsletter from us, you will be given an opportunity to unsubscribe.

You may also request rectification of any incorrect data by contacting us by amending certain information online.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted. It is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. Despite our efforts, generally the transmission of information via the internet is not completely secure and its security can never be fully guaranteed. Any transmission of data via our Website is therefore carried out at your own risk.


Cookies

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once added, the cookie helps analyze web traffic or lets us know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our application in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website of interest.


Links to other Applications

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other application or website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the application in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please e-mail us as soon as possible, by completing or filling in the Contact Us section on our website. We will promptly correct any information found to be incorrect.

Regardless of any changes we make to our privacy policy, we will only use your personal information in accordance with the version of the privacy policy in place at the time you provided your information, unless you later give your express consent for us to do otherwise.

The EIDEAL website contains links to other websites. Once you have used these links to leave our website, you should note that we do not have any control over that other application or website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the application/website in question.


Our addresses

Dubai: EIDEAL TRADING L.L.C, P.O. Box: 187123, Office 905, Sama Tower, Sheikh Zayed Road, Dubai, UAE.

Tel: +97142594665 / Mob: +971556292853

Lebanon: EIDEAL S.A.L, Office 1001, 10th Flr, Block A, Starco, Omar al Daouk Street, Minet El Hosn, Downtown, Beirut, Lebanon.

Tel : +9611366081 / Mob : +96170366007