FREQUENTLY ASKED QUESTIONS

Product Delivery

When will my purchased products be delivered?

EIDEAL will process your order within 24 hours of receipt. Dispatch is generally within five working days. Weekends and holidays are excluded in delivery times. If an item is out of stock, which might delay the delivery process or refuse your order, we will promptly notify you via e-mail about the expected delivery date or the refusal of your order. EIDEAL is not to be held responsible for such a delay or refusal.

Our products require your signature of receipt upon delivery. EIDEAL is not to be held responsible for, EIDEAL reserves the right to select the delivery method, depending on the nature of your order. Products ordered together may not necessarily be dispatched at the same time.

Are there any delivery charges?

Our delivery charges vary according to the dispatch destination.
All international delivery costs are calculated based on the number of products and weight of your order. Please note: For orders shipped outside Lebanon and the United Arab Emirates duty charges may be applied.

To what countries do you deliver?

We deliver to over 220 countries and territories.

Are there any delivery restrictions for items that contain substances classified as dangerous for transportation?

Any sharp product or product that contains flammable, pressurized, corrosive, environmentally hazardous or otherwise harmful substances are classified as dangerous goods. As a result, we can only deliver such products to Lebanon & then United Arab Emirates.